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A Five-Step Guide to Becoming a Successful ISO Consultant

Whether you’re a seasoned professional looking to switch fields or someone aiming to make a significant career shift, this guide is designed to provide you with practical steps and insights to ensure your success.

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Proven Steps to become a confident and inspiring quality leader, building systems that engage others and foster a culture of quality within your organization

Once you complete this program, you will have all the tools necessary to confidently develop, maintain, and improve a quality management system that drives continual improvement and organizational success.

Your Pathway to Quality Leadership

Empowering you with the tools, guidance, and confidence to become a confident quality leader.

Back in 1998, I was working as a client trainer for a software development company that had just achieved ISO 9001 certification. When they created an internal Quality Manager position, I was intrigued—even though I had no prior ISO 9001 experience. Curious and determined, I dove into understanding what ISO 9001 meant for the company and how it aligned with my skills. To my surprise, its principles mirrored how I naturally approached my work, so I took the leap, applied for the role, and got it.

Stepping into this new position was both exciting and overwhelming. While my existing skills provided a strong foundation, I quickly realized there was much more to learn. With guidance from an external consultant and formal training, I built my technical knowledge, but I still found myself wondering what more I needed to do to truly succeed. Over time, I learned that becoming a confident quality leader isn't just about technical expertise—it’s about strategic thinking, leadership, and building credibility. My journey had its share of challenges, doubts, and mistakes, but each experience shaped my growth. Now, I help others navigate their own path to quality leadership with confidence and resilience.

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The confidence to lead quality initiatives and influence a culture of continual improvement.

Strong leadership and communication skills to position yourself as a trusted quality leader.

Ongoing support and accountability to ensure you implement what you’ve learned.

Practical tools, templates, and a step-by-step framework to streamline your approach.

Proven strategies to engage teams, gain buy-in, and drive quality system success.

A deep understanding of ISO standards and how to apply them effectively in your organization

You’ll walk away from this program with ...

You have experience in quality management but lack the confidence to lead at a higher level.

You’re looking for a quick-fix solution without putting in the effort to implement changes.

You prefer to delegate quality leadership responsibilities rather than take an active role in driving improvement.

You have no interest in stepping into a leadership role or influencing a quality-focused culture.

You want practical strategies to engage teams, gain buy-in, and influence a culture of quality.

You’re unwilling to engage with teams or communicate the importance of quality management.

You’re not open to learning new strategies or receiving constructive feedback.

You already feel completely confident in your role and don’t see the need for additional support...

You want expert guidance to help you develop leadership, communication, and problem-solving skills.

You value a structured approach with actionable steps to help you become a respected quality leader.

You’re ready to take ownership of your role and apply what you learn to drive improvements.

You feel confused or overwhelmed by quality management requirements and need clarity.

This program is ideal for you if ...

This program is NOT ideal for you if ...

Our program is built around the Confident Quality Leader Model, designed to guide you through the key areas you need to master

Knowledge: Develop a deep understanding of ISO standards, quality principles, and how to build and sustain effective quality management systems.

Competence: Apply your knowledge and skills to implement and improve quality systems effectively.

Influence: Motivate teams and embed quality into the organization’s culture.

Vision: Align quality systems with organizational goals to drive improvement.

Skills: Enhance communication, problem-solving, and team engagement abilities to lead quality initiatives with confidence. 

Leadership: Learn how to inspire a quality-first culture, drive accountability, and represent quality at all organizational levels.

What You’ll Learn

What You’ll Achieve

Your Outcome.

By combining these core areas, you’ll become a Confident Quality Leader, equipped to inspire teams, manage systems effectively, and foster a culture of continual improvement in any organization.

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Why work with Jackie

Kaitlyn Merrin

Julie Mathiesen

SO Certification Consultant

HSE and Risk Advisor

You’re amazing. I’m so excited for the people that will work with you.

I would not have seen the changes that happened without Jackie.

Thank you!

If you're ready to take the next step with confidence, I'm here to help. Let’s make it happen—together.