Clause 4.2 Understanding the needs and expectations of interested parties
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This practical toolkit will help you work through Clause 4.2 Understanding the needs and expectations of interested parties.
The download includes:
• Interested Parties Register
• Accompanying workbook and guidance
Use these resources to identify relevant interested parties, clarify their relevant requirements, decide which requirements will be addressed through the QMS, and record a practical basis for each decision.
About this resource
Provided as a practical starting point for you to adapt. Individual customisation and ongoing maintenance are not included. Feedback is welcome and may inform future editions.
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