Clause 4.2 Understanding the needs and expectations of interested parties

This practical toolkit will help you work through Clause 4.2 Understanding the needs and expectations of interested parties.

The download includes:

• Interested Parties Register
• Accompanying workbook and guidance

Use these resources to identify relevant interested parties, clarify their relevant requirements, decide which requirements will be addressed through the QMS, and record a practical basis for each decision.

About this resource
Provided as a practical starting point for you to adapt. Individual customisation and ongoing maintenance are not included. Feedback is welcome and may inform future editions.

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